Privacy Policy
1. Introduction
MediTrKr is committed to protecting the privacy and personal information of individuals who use our website, mobile application, and related services.
This Privacy Policy explains how MediTrKr collects, uses, stores, processes, and shares personal information when you access or use our services.
MediTrKr provides digital tools to help individuals and families manage medication schedules, set reminders, maintain prescription records, track medicine quantities, manage family profiles, and access AI-assisted features.
By accessing or using MediTrKr, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain the necessary consent before processing your information.
Website: https://meditrkr.net
Registered Address: Flat No. 5, Ground Floor, Near Bharat Petroleum, Ayodhya Nagar, Lugharwara, Madhya Pradesh 480661
Contact Number: 8085122017
Customer Support: support@meditrkr.com
Grievance Email: grievance@meditrkr.net
2. Information We Collect
We collect information necessary to provide, maintain, and improve our services. The information collected depends on the features you use and the information you choose to provide.
2.1 Personal and Account Information
We may collect your name, mobile number, date of birth, gender, profile image, language preferences, account details, authentication information, and other information you provide when creating or managing your account.
2.2 Medication and Health Information
When you use our medication management features, we may collect:
Medicine names, descriptions, and images.
Dosage instructions, frequency, and medication schedules.
Medicine quantities, measurement units, and refill thresholds.
Medicine reminders and dose-tracking records.
Medication history and changes to schedules.
This information enables us to provide medication organization, reminders, and tracking features.
2.3 Prescription Information
When you upload or scan a prescription, we may process prescription images, documents, medicine names, dosage instructions, prescription dates, and other information contained in the uploaded document.
2.4 Family Profile Information
If you manage medication records for family members, we may collect their names, dates of birth, profile details, medicine schedules, prescription information, and other information required for the relevant features.
You must have the necessary permission or legal authority to provide and manage another person's information.
2.5 AI Interaction Information
When you use MediBot or other AI-assisted features, we may process your questions, messages, relevant medication details, prescription information, and other information necessary to provide the requested functionality.
2.6 Device and Usage Information
We may collect technical information such as device type, operating system, application version, IP address, device identifiers, session activity, diagnostic information, crash reports, and feature usage data.
We use this information to maintain performance, troubleshoot errors, and protect our services.
2.7 Subscription and Support Information
Where applicable, we may process subscription details, transaction references, billing status, support requests, feedback, and communications submitted through our support channels.
Payment information handled by external payment providers is subject to their applicable privacy practices.
3. How We Use Your Information
We may use personal information for the following purposes:
To create, authenticate, and manage user accounts.
To maintain personal and family profiles.
To organize medication schedules and prescription records.
To provide medicine reminders, dose tracking, and low-stock alerts.
To process prescription images and extract relevant information.
To provide MediBot and other requested AI-assisted features.
To manage subscriptions and provide customer support.
To monitor application performance and resolve technical issues.
To detect unauthorized access, investigate misuse, and maintain security.
To comply with applicable legal obligations.
To improve our services using aggregated or appropriately de-identified information, where permitted by law.
We process information for specified and legitimate purposes and rely on consent or another lawful basis applicable to the relevant activity.
We will provide additional notice and obtain consent where required before using personal information for a materially different purpose.
4. Medication and Health Information
MediTrKr processes medication-related information to support the features requested by users.
Medicine details and schedules may be used to generate reminders, display medication history, and calculate estimated remaining quantities where these features are available.
The accuracy of these features depends on the information provided by users and the proper functioning of the application. Automated calculations and reminders may not reflect changes in a person's medical circumstances.
Users should verify medicine names, strengths, dosage instructions, and schedules against the original prescription or guidance provided by a qualified healthcare professional.
MediTrKr is a medication management tool and does not replace professional medical advice, diagnosis, or treatment.
Access to personal and health-related information is restricted to authorized personnel, systems, and service providers who require it for legitimate purposes.
5. Family Profiles
MediTrKr may allow users to create and manage family profiles for medication tracking and related services.
The account holder is responsible for ensuring that they have the necessary permission or legal authority to provide and manage another person's information.
Family profile information may be used to manage medication schedules, generate reminders, maintain prescription records, and support other enabled features.
Access to family profiles depends on the account structure and permissions provided by the application.
Users may update or request removal of family profile information through available application settings or by contacting customer support.
Where a family profile contains information about a child or another person requiring additional protection, we will apply the safeguards required by applicable law.
6. AI-Assisted Features and MediBot
MediTrKr may provide AI-assisted features, including MediBot and prescription information extraction, to support medication management.
These features may process user questions, medication details, prescription images, and related information necessary to generate responses or extract relevant data.
Where external AI or document-processing providers are used, information may be shared with those providers to deliver the requested functionality. The providers, information shared, and applicable retention and data-use practices must reflect the services actually integrated into MediTrKr.
The handling of submitted information by an AI provider, including retention and model-training practices, depends on the provider's terms and the configuration used by MediTrKr.
AI-generated responses and extracted prescription information may contain errors or omissions. Users should verify medication-related information with the original prescription or a qualified healthcare professional.
MediTrKr does not provide emergency medical services, and AI-generated information should not be treated as a substitute for professional medical advice.
7. Notifications and Reminders
MediTrKr may send medication reminders, low-stock alerts, account notifications, security alerts, and service-related communications.
Notification timing and delivery depend on your settings, device permissions, network connectivity, operating system, and the availability of relevant delivery services.
We cannot guarantee that every notification will be delivered at the intended time. Users should not rely exclusively on application notifications for critical medication schedules.
You may manage notification permissions through the application or device settings, where available.
Where third-party notification providers are used, they may process the technical information required to deliver notifications.
8. Prescription Scanning and Document Processing
MediTrKr may allow users to upload, scan, and store prescription documents.
Depending on the feature, optical character recognition (OCR) or AI-assisted technology may be used to extract medicine names, dosage instructions, dates, and other relevant information.
Extracted information is intended to assist with data entry and may be inaccurate because of handwriting, image quality, or processing limitations.
Users should review extracted information carefully before saving or relying on it.
Prescription images and extracted information may be stored to support medication management. Where external service providers process these documents, applicable data-sharing and security arrangements will reflect the actual implementation.
9. Sharing and Disclosure of Information
MediTrKr may share personal information where necessary to provide services, maintain security, or meet legal obligations.
Depending on the services actually used, recipients may include:
Hosting, cloud infrastructure, and storage providers.
AI and prescription-processing providers.
Notification and communication providers.
Analytics and diagnostic service providers.
Payment processors and application marketplace providers.
Customer support providers.
Professional advisers and authorized public authorities.
Service providers may process information for the applicable service purposes, subject to appropriate contractual and security safeguards.
We do not intend to sell users' personal or medication-related information to advertisers for targeted advertising.
We may disclose information where required by law or valid legal process, or where reasonably necessary to investigate fraud, protect users, address security incidents, or establish or defend legal claims.
In the event of a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred as permitted by applicable law and subject to appropriate safeguards.
Aggregated or appropriately de-identified information may be used for analytics, reporting, and service improvement where permitted by law.
10. Cookies and Similar Technologies
Our website may use cookies, local storage, analytics tools, and similar technologies to support website functionality, maintain preferences, understand usage, diagnose errors, and improve performance.
The specific technologies, providers, purposes, and retention periods depend on the website's actual implementation.
Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies and provide appropriate options to manage or withdraw consent.
Users may also manage cookies through browser settings. Disabling certain cookies may affect website functionality.
11. Data Security
MediTrKr takes appropriate measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on the systems implemented, these measures may include secure communications, access controls, authentication mechanisms, system monitoring, backups, and vulnerability management.
Access to personal information is restricted to authorized personnel and service providers who require it for legitimate purposes.
Users are responsible for maintaining the confidentiality of their account credentials and protecting access to their devices.
Although we take reasonable steps to safeguard information, no digital system or method of transmission can be guaranteed to be completely secure.
If a personal data breach occurs, we will investigate the incident, take appropriate remedial action, and provide notifications where required by applicable law.
12. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with applicable legal requirements, resolve disputes, and protect our legitimate interests where permitted by law.
Retention periods depend on the type of information, the purpose of processing, and applicable legal obligations.
Our retention practices cover account and profile information, medication schedules, prescription images, AI interactions, technical logs, subscription records, and backup data.
When information is no longer required, we will delete it, anonymize it, or otherwise handle it in accordance with applicable law.
Certain information may remain in restricted records or backups for a limited period after deletion from active systems. Such information will be handled according to the applicable retention procedures.
Specific retention periods must be established and maintained according to our actual operational and legal requirements.
13. Account Deletion
Users may request account deletion through available application settings or by contacting support@meditrkr.com.
We may verify the identity or authority of the requester before processing the request.
Following a valid deletion request, we will delete or de-identify the relevant personal information in accordance with applicable law, subject to lawful retention requirements.
Deleting an account may also affect associated family profiles, medicine schedules, prescription records, and medication history.
Certain records may need to be retained for legal compliance, accounting, security, fraud prevention, or dispute resolution. Any retained information will be restricted to the applicable purpose and retention period.
Information stored in backups may take additional time to be removed according to documented backup-retention procedures.
14. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to information about the personal data we process.
Request correction or updating of inaccurate information.
Request deletion of personal information.
Withdraw consent where processing is based on consent.
Exercise applicable rights through an authorized representative, where permitted.
Submit a privacy complaint or grievance.
You may update certain information directly through the application where the relevant controls are available.
To exercise your privacy rights, contact us using the details provided in Section 19.
We may request reasonable verification to protect against unauthorized access or disclosure. Requests will be handled within the timeframes required by applicable law.
Certain requests may be subject to lawful restrictions or retention obligations.
15. Children's Privacy
MediTrKr may allow adults to manage medication information for children through family profiles.
Where personal information relates to a child, we will apply the consent, authorization, and other safeguards required by applicable law.
Adults providing or managing a child's information must have the necessary legal authority to do so.
We will maintain appropriate procedures for handling children's personal information, including applicable age-related restrictions, consent requirements, and requests to access or delete information.
If you believe a child's information has been provided without the required authorization, please contact us using the contact details in Section 19.
16. International Data Transfers
Depending on the infrastructure and service providers used, personal information may be stored or processed outside the country in which the user resides.
Where international transfers occur, MediTrKr will apply the safeguards and legal arrangements required by applicable law.
Information about relevant processing locations, service providers, and transfer arrangements will be provided where required.
17. Legal Obligations and Business Transfers
We may retain, use, or disclose information when required or permitted by applicable law, including in response to lawful requests from competent authorities.
Information may also be processed where necessary to investigate suspected fraud, protect users, maintain service security, enforce applicable agreements, or establish or defend legal claims.
If MediTrKr undergoes a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred as part of that transaction in accordance with applicable law and appropriate safeguards.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, data-processing practices, service providers, or legal obligations.
The revised policy will include an updated effective date or last-updated date.
Where changes materially affect the processing of personal information, we will provide appropriate notice and obtain consent where required by law.
We encourage users to review this policy periodically to remain informed about how their information is handled.
19. Contact Information and Grievance Redressal
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about the handling of your personal information, please contact us using the details below.
Registered Address:
Flat No. 5, Ground Floor, Near Bharat Petroleum, Ayodhya Nagar, Lugharwara, Madhya Pradesh 480661
Contact Number: 8085122017
Customer Support: support@meditrkr.com
Grievance Email: grievance@meditrkr.net
Website: https://meditrkr.net
Please include sufficient information to help us understand your request. Do not share passwords, OTPs, UPI PINs, CVVs, or other confidential authentication information.
We will review privacy-related requests and grievances and respond in accordance with applicable law and our established procedures.